Refund policy
Last Updated: July 2026
Customer satisfaction is important to us.
Due to the nature of fragrance products and hygiene standards, returns are subject to the following conditions.
Eligible Returns
Returns are accepted only if:
- You received the wrong product.
- Your order arrived damaged or leaking.
- You received an incorrect item.
- The product is unopened, unused, and in its original packaging.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges for:
- Opened perfumes
- Used products
- Products with broken seals
- Change of mind after opening the product
- Personal fragrance preference
Fragrance selection is subjective, and individual scent preferences do not qualify for returns.
Reporting an Issue
If you receive a damaged or incorrect product, please contact us within 48 hours of receiving your order.
Please include:
- Order number
- Photographs of the product
- Photographs of the packaging
- Description of the issue
Refunds
Once your return is approved and inspected, your refund will be processed using your original payment method or another agreed method.
Shipping charges are generally non-refundable unless the error was caused by Dynamo Perfumes.
Exchanges
Eligible products may be exchanged for the same item if it was damaged, defective, or incorrect.